This Refund and Returns Policy (the “Policy”) governs the purchase of digital products and asset kits from HOFIMIOAH LIMITED (“the Company,” “we,” “us,” or “our”) via our website, www.editessencekit.com.
By completing a purchase on our website, you (“the Customer,” “you,” or “your”) agree to be bound by the terms outlined herein.
1. Nature Of Digital Products
All products available on HOFIMIOAH LIMITED are digital assets provided via download or access links. Due to the intangible nature of these digital materials, these products are not subject to physical shipping or return logistics. Each purchase constitutes a one-time transaction for a non-exclusive, non-transferable licence to use the digital content, subject to our terms of service.
2. Waiver Of Cancellation Rights (Eu & Uk Consumers)
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive, consumers typically have a 14-day period to cancel an online purchase.
However, for digital content that is not supplied on a tangible medium:
- Express Consent: By clicking the purchase button and initiating the download or accessing the digital files, you provide your express prior consent to the immediate supply of the digital content.
- Acknowledgement of Waiver: You explicitly acknowledge and agree that once the delivery of the digital content has commenced (e.g., the download link is accessed or the file is delivered to your email), you lose your right to cancel the transaction or claim a 14-day “cooling-off” refund.
3. Refund Eligibility
Given the nature of digital downloads, all sales are considered final and non-refundable. We do not offer refunds, credits, or exchanges for “change of mind” or for purchases made in error once the product has been delivered.
4. Technical Defects
If you experience a technical issue with a digital file, please contact us at package@editessencekit.com. A refund or replacement will only be considered if:
- The digital file is proven to be corrupted or defective.
- Our technical team is unable to rectify the defect within a reasonable timeframe.
- The defect is reported to us within 7 days of the initial purchase.
Minor variations in appearance or compatibility issues arising from the use of unsupported software do not constitute a defect.
5. Age Limitation And Eligibility
The services and products offered by HOFIMIOAH LIMITED are intended solely for individuals who are at least 18 years of age. By using this website and making a purchase, you represent and warrant that you are of legal age to form a binding contract. We reserve the right to cancel any transaction if we have reason to believe the purchase was made by a minor without lawful authorisation.
6. Accepted Payment Methods
To ensure a professional and transparent checkout experience, we accept the following payment methods:
- Visa (Credit and Debit Cards)
- Mastercard (Credit and Debit Cards)
- American Express
- Apple Pay
All transactions are processed using industry-standard encryption protocols to maintain the integrity of your payment data.
7. Governing Law
This Policy shall be governed by and construed in accordance with the laws of England and Wales. For customers located in the United States or the European Union, relevant local consumer protection laws may also apply where mandatory.
8. Contact Information
For any enquiries regarding this Policy or for technical assistance with your order, please reach out to us:
- Company: HOFIMIOAH LIMITED
- Email: package@editessencekit.com
- Address: 29a, 3/F 23 Wharf Street, London, England, SE8 3GG